Find answers to the most common issues below. If something's not listed, just email us we respond fast.
This can happen if the payment webhook is delayed. Wait 2–3 minutes and refresh your dashboard. If Pro still isn't active after 5 minutes, email us with the subject line "Pro not activated" and we'll fix it manually within a few hours usually much faster.
Email us now →Try signing in with the same method you used to sign up (Google vs. email). If you forgot your password, use the "Forgot password" link on the sign-in page. Still stuck? Email us and we'll look it up.
Go to sign-in →Make sure your browser has microphone permission for getpitchpal.com. In Chrome/Safari, click the lock icon in the address bar and allow microphone access. Use headphones if possible to avoid echo. The call uses your browser no app download needed.
You can cancel any time from your account settings under "Billing". Your Pro access stays active until the end of the billing period you won't be charged again. No hoops, no dark patterns.
Go to billing →Email us within 14 days with your Stripe receipt or the email address used to pay. We'll investigate immediately and issue a refund if there was an error on our end.
Email us →Email us directly. We're a small team and we actually read every message. Most issues are resolved same day.
support@getpitchpal.comWe respond within 24 hours, usually much faster.